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The following was to be my complaint to QVC, but when I attempted to send it twice through their email system, it came up access denied. So I am posting it here.

QVC Customer Service This e-mail is in reference to my Order # 498702**** for a Sun Joe 10" electric 2 in 1 telescopic chainsaw which had a UPS Tracking # 1Z917740****660327 (and which was returned to you under this same tracking #). It was received by you (initials SOF) at your dock in Lancaster, PA on Thursday, June 1, 2017 at 11:05 AM. I want a COMPLETE refund for this item. I spoke with three (3) different people on Tuesday morning 5/23/17 about cancelling the above order since it had not truly shipped.

In case you haven't already listened to the recorded conversations, feel free to do so! You better believe I was instantly furious, livid, and totally torqued because I knew the information I was getting from your representatives was BS. The kind so you will just "go away", not press them on their answers, and not bother them any more! My subsequent conversations with UPS supported this belief!!!

I got an e-mail from you on Sunday 5/21 saying my order had been shipped. In fact only a label had been created. You might consider that shipped, but obviously I do not since it was still in your possession and not in the possession of UPS. I suspect it's all a good excuse to justify going ahead with the credit card billing.

When I checked the tracking number with UPS on their website, it did confirm that ONLY a label had been created. I also noted something interesting -- it was coming out of Hodgkins, IL. I've had to deal with UPS for over 30 years, and I've learned their ins and outs pretty well by now; most of them the hard way! I know that Hodgkins, IL is a major hub for UPS.

It is also a hub for distribution warehouses for a lot of big companies. According to internet information (if it's correct), your company has such a distribution warehouse there. Anyway, I was told my package was en route to a UPS facility. I said no it's not because it would have had an origin scan by now.

A phone call to UPS supported this when the representative said that they did NOT get the notice that a label had been created until the day before (which would have been on Monday, 5/22/17) since I was speaking to them on Tuesday 5/23/17. Kind of hard to have my order en route to a UPS facility, when UPS hasn't picked up that order yet. And yes, UPS did indicate that THEY did the picking up of the orders you notified them about. Moving on to the next version I was told -- i.e.

that it was sitting in some UPS warehouse somewhere, and UPS had not scanned it into their system. Once again, the above referenced phone call to UPS proved that was NOT correct! Somewhere in these two phone conversations, I asked that they just stop shipment of the order! I was told that could not be done.

I told whoever it was that I knew it could be cancelled/stopped-- just make a call to UPS to stop shipment of the order when they got it. I was told that could NOT be done either (or was it really, would not be done?). The people I spoke with in my phone calls to UPS asked me several times why QVC did not just notify their people to pull the package/order since UPS HAD NOT YET PICKED IT UP? I told them QVC said that could not be done.

I don't remember the exact words of the response, but the gist of it would have been something akin to "Yeah, right". In a phone call to a UPS Supervisor on Thursday morning 5/25/17, I was told flatly that all QVC had to do was call UPS (since you were the shipper) and request the return of the package. I told her that I had basically told your representative that, but was told it could NOT be done. Had YOUR representatives listened to me, NONE of this would have happened.

They were so pissed off because I was in their face about all of this, they didn't want to hear about anything or DO anything! It all had that old familiar "ring" of "we don't like your attitude, who do you think you are, and we'll show you" -- if you know what I mean. I told the last representative I spoke with (who, by the way, said that she had noted on my order that I was NOT to be charged return shipping costs), that all QVC had to do from the beginning was just be straight up with me; but you (QVC) just weren't going to do that! Since your representatives would NOT listen to what I told them, I called UPS and had a Return to Sender (Yellow Flagged) Notice entered on the Tracking information.

Since UPS still did not have the package, and since this yellow flagged notice was now in the system (even on your tracking information), it was hoped that maybe you would NOT initiate the shipping. However, the next day (some 20 hours later) an origin scan showed up indicating that you had shipped it. That led to my phone call and conversation with the UPS Supervisor on Thursday morning 5/25/17. She is the one who said all QVC had to do was make a phone call, request Return To Sender, and NONE of this would have happened.

She made more entries into the Tracking Information for the package to ensure that when it got to Fort Collins, it would NOT be delivered to me, and that it would be RETURNED TO QVC. So here we are with close to two wasted weeks under our belt!!! Boy, everybody really "showed me" didn't they! Just like being back home when I was a kid and hearing "I'll show you!".

And you bet they always did because that made them right! And if you doubted they were right, just look in the "Amen pew" for them on Sunday morning, and that proved it!!! NONE of this had to happen if your representatives had EVEN MADE AN EFFORT to do what I knew could be done! I not only think I'm entitled to the "no charge for return shipping" already given to me by the the third QVC representative I spoke with, but I also think I should NOT BE CHARGED FOR ANY SHIPPING WHATSOEVER!!!

You made the choice to ship in IN SPITE OF what I told you could be done and what UPS has said could have been done! Why should I have to pay for the bad and incorrect choice you made? If, however, you choose NOT TO REFUND ALL SHIPPING COSTS, and instead choose to take that last parting shot to "show me", please be sure to sit in the "Amen pew" on Sunday morning.

That way I will be sure to recognize you! Yours truly, Sid Cooley

Reason of review: Poor customer service.

Preferred solution: Full refund.

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Sid C Coh

I would contact the Consumer Affairs division of the Attorney General's Office of your state AND notify your credit card company of what's going on. I think there is a very fine "legal line" when a company is using the creation of a label as designating the item as "shipped"; and when a company is using the creation of a label as a stall tactic to prevent you the customer from getting a refund after finding out the item has not shipped after a reasonable period of time. Your state might consider the latter a form of fraud.

Guest

I am currently trying to get my similar issue resolved. My order was placed on 5 /18 and only a shipping label was printed thats it. Customer service is horrible and will not refund me or send a replacement.

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