QVC
QVC Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
QVC has a 2.4 star rating from 388 reviews, 47% would recommend, with a 60% unfavorable vs 20% positive distribution; overall sentiment is mostly dissatisfied and many customers seek refunds.
Key Takeaways for Future Customers
- Expect mixed product quality; merchandise and Easy Pay are noted as positives.
- Be prepared for delays and to call for refunds; customer complaints often mention billing and refunds.
- Consider membership options and auto-ship carefully given service issues.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and long hold times.
- Problems with returns, exchanges, refund delays and incorrect charges.
- Shipping issues, lost packages, address handling and third-party sellers.
Positive Feedback
Some customers praise merchandise variety, Easy Pay and occasional helpful representatives who resolve issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
QVC has a 2.4 star rating from 388 reviews, 47% would recommend, with a 60% unfavorable vs 20% positive distribution; overall sentiment is mostly dissatisfied and many customers seek refunds.
Key Takeaways for Future Customers
- Expect mixed product quality; merchandise and Easy Pay are noted as positives.
- Be prepared for delays and to call for refunds; customer complaints often mention billing and refunds.
- Consider membership options and auto-ship carefully given service issues.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and long hold times.
- Problems with returns, exchanges, refund delays and incorrect charges.
- Shipping issues, lost packages, address handling and third-party sellers.
Positive Feedback
Some customers praise merchandise variety, Easy Pay and occasional helpful representatives who resolve issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
I just placed an order for xmas baals &...
I just placed an order for xmas balls & jacket. Teresa Sanwald under credit card TD Bank, 4482 33** **12 0734.
I moved so billing address is wrong. Old address is 212 Mt Vernon Ave Medford NY 11763.
New address for order to come to me at 2639 N 49th Dr., Phoenix AZ 85035-****. Email teresasanwald45@***.com
- Put different address then billing
- Put different address then bill address since i just moved from ny to phx az
Shawn Killinger
- - The reviewer finds Shawnie Sue's on-air persona egomaniacal and off-putting, with hard selling and constant fashion gimmicks.
PLEASE QVC..make her go away....."Shawnie Sue" is egomaniacal and makes me ill.
I'm sure she is a nice person, but this persona MUST go. She races around the set, trying on clothes to see how SHE looks, does this pretend religious faith schtick, and if I hear her rave about "moto jackets one more time I shall scream! Her hard sell tactics are off putting. I have a life long disdain for women who are phony and cutesy-pootsy.
This woman wins the prize!
I'm sure she is trying to be the new Lisa Robertson (who by the way became unbearable too!), but she is just annoying and I always turn her off!
Preferred solution: New hosts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Chester, Pennsylvania
Shawn Killinger and Susan Graver
- - Shawn Killinger dominates Laurie's show.
- - Shawn insults Isaac Mizrahi and threatens Dennis Basso.
- - Susan Graver interrupts and walks away from Josie Maran.
What and when are you going to do something about rude and obnoxious Susan Graver and Shawn Killinger? I finally had it up to here with Shawn spending the whole time Laurie Felt was presenting her clothes buying for herself every item that was brought out, talking to whomever was upstairs while the models stand anround and finally Laura said Well, I guess it's the Shawn show! She insults Isaac Mizrahi and at times calls him annoying. She told Dennis Basso he needed to go and he turned around and said "I'll slap you!"
She's also walked away from Josie Maran leaving Josie without notice throwing her hands in the air!
Then there's the worst of all....Susan Graver. OMG she never stops talking even talking over the host or interrupting until the host just steps away which Susan doesn't even notice since Susan takes over. Her clothes are hideous. But that's probably a good thing since this means I don't have to watch her.
Someone told me Susan deletes her bad reviews but I found plenty about Shawn.
- Price of item
Agree they both have to chill out on the selling pitch Susan Graver Shawn Killinger
Replying to
Weatherford, Texas
Payments
I paid on 06/08/26
Also I attached a photo of what comes up whenever I call QVC it says pissed consumer
User's recommendation: My future recommendation is that the consumer can't see the fact that your documenting that someone's pissed off maybe you should make that an internal memo not public
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buffalo, New York
I am writing to say that I will never...
Just don't use QVC. You can never receive a refund.
There is always some excuse. After returning an item, you have to call customer service to "remind them" of your return. Will never use them again for anything.
It has been almost two months and I still haven't received m y $60 refund. From "it's in the mail" to "we have to wait until the bank clears your return", to whatever the flavor of the excuse is of the day.Horrible customer service!
This time, however, is the last straw. I returned an item and was expecting a refund. However, my bank card was compromised and I called customer service to let them know, long after the return was received by QVC. I advised them of the situation and was told I would be sent a check as my refund.
After another month, I called to find out where my refund was, only to be told she would "send in a request to have my check mailed." Really?? First and foremost, the Dyson vacuum I ordered had some bad reviews that I should have checked before ordering. I sent it back immediately, unopened. I am not happy and will not be shopping with QVC again.
This is not the first time I have had problems with refunds.
It seems I have to call before anything is done. The money sure comes out of my account immediately when ordering, though.
Order #672192****
- Ease of ordering
- Several
User's recommendation: Beware before ordering. You'll have to call before you get a refund in a timely manner.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Allen, Texas
Package not received
- - A package was not delivered though an email claimed it was.
- - QVC gave conflicting orders on reordering.
- - Now the reorder is due today; outcome unclear.
My issue is more with UPSI did not get a package delivered to me that was stated in my email that it was delivered the only issue I had with QVC is the first time I called someone said I had to wait 5 days to reorder I waited the 5 days and then was told no you should have called right away make up your mind Now I'm supposed to get my reorder today we will see but it will probably be AUP s issue Also it would be nice to get some feedback from QVC on what their interactions are with UPS after I report a missing package No recommendations just hope for the best Just hope for the best
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMiddleman
Why a third party involved?
Used to be able to reach QVC with one call. Also, I dont like the word pissed.
Hickory, North Carolina
The lady I talked to listened to me and resolved the problem thank you
I had placed an order in 6/28 and never received it. Tha lady I talked to was very nice and resolved my problem. Than you
Ashburn, Virginia
Provide additional information
I don't know what happened. I dialed in, and on your side, you disconnected without anybody answering. Is customer service not 24 hours?
Preferred solution: I think I need to provide you with some more information regarding a purchase I placed
Milnor, North Dakota
Repair lost diamond
Purchased many years ago - quit wearing it when lost stone - was not aware until recently that you would repair it for me
Las Vegas, Nevada
No Problem
There was no complaint, was trying to contact CS and couldn't fine there phone #. Finally was able to contact them.
All taken care of! Thanks, Roxy Phillips
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOld outdated ***
They sell stuff at supposedly bargain prices thats all *** dried up from benefit cosmetics. this company is really gone to crap.
I should know better than to ever order from you again cause I have to return every *** thing I totally understand why your business is going down the drain. I hope the sooner the better.
User's recommendation: Stay away
Hettinger, North Dakota
Return or exchange a gift of Sketches slip on sandals
Have to contact daughter for a return label. I can't print one off. This item was a gift, and I can't take it to a Sketchers store to exchange.
User's recommendation: Shut up and wear...just keep. Exchanging for a different style not worth hassle.
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Katy, Texas
You have the wrong email
I'm using this email now, not Yahoo: ***. So can you change my email to iCloud?
Do you still have the Yahoo? I'm not using that anymore.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn label wasn't placed in order.
Customer service not helping it's QVC customer. I need to return my package SAP .QVC needs improvement on helping customers. Send return label.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hutchinson, Kansas
Resolved: I ordered my Gocane 3 weeks ago and i...
I ordered my Gocane 3 weeks ago and I still haven't got it. When will I get it?
I need my new cane. I think I have been very patient!!!
- Have always sent out my stuff before
Preferred solution: Price reduction
About
, , , ,
QVC, Inc. is one of the largest multimedia retailers in the world. The company broadcasts live 24 hours a day, all the year round. It is a wholly owned subsidiary of Liberty Media Corporation. QVC was founded in 1986 by Joseph Segel. Last year, QVC got more than 181 million phone calls in the United States alone, and shipped 166 million units worldwide. At the present time, QVC reaches more than 166 million cable and satellite homes worldwide. Every week, QVC presents more than 1,150 products 288 of these products are brand new to the QVC customer. Brand leaders include Philosophy, Dell and Bare Escentuals.
QVC is ranked 373 out of 6485 in E-commerce category
USA
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Agreed
Last night Jane Tracey selling Driftwood jeans claiming she wears between size 8 and 10 said she sized down to an 8!!! That woman is allowed to blatantly lie about her size constantly.
How are we as buyers to know which size to choose? Her shirt has stretched across her massive belly, she has huge hips, such A liar.
She is absolutely insufferable I’ve stopped watching her completely. I couldn’t care less to hear one more ridiculous story about her daughters…good lord lady STOP!
Everyone talks about Jane.They call her a liar, the woman has gotten huge, she is more like a size 16,not an 8.I agree, she's nothing but a liar and never stops talking about her daughters.
YES! Jane said it again last night, selling a top, claimed she was wearing size small and that her pants were size 8, is she on drugs???
Jane Treacy is nothing but a liar, she continuously says she is a small,there is no way she is a small, more like a large with those huge hips.
Watching last night and once again Jane stated she wears size small or an 8. She has an *** as wide as an axe handle, at very least she is a size 16.
How are we to know which size to buy?
Buying clothes online is difficult at best, why is she allowed to blatantly lie? Makes no sense, and if she really ran as many marathons as she claims she should be teeny tiny, UGH!
Just trying to understand how QVC justifies keeping Shawn Killinger. She is rude, unprofessional, usually has filthy hair and keeps ordering for herself when she is hosting. QVC must be desperate for sales- any sales!
I noticed Primetimer took down the thread dedicated to Shawn K. That was always fun to read.
Lisa R was a much better host than Shawn has ever been.Much more professional,
Agree!
When Shawn Killinger comes on, I change the channel. Really stuck on herself.
Absolutely, I always do the same!
I feel there are too many sales reps selling one product which is annoying to the consumer as well as the loud laughter, sales pitch antics, talking to fast with the description of the product and stating the item number way out of control which represents not very welcoming to the viewer; cut back the talking fast, the hard sell, the loudness and have one sales rep for each product...............too much laughing as well out of control......................
Why is this website just an attack in A host of QVC? We have seen this opening post for years. Do you ever assist or advise people on their other issues?
Guess you don't know this site too well, there are different subjects here and if you do not like it, why are you coming back to it?
Exactly! Wants to read it and then *** about it?
Go elsewhere if you don't like a host talked about.Look around, other subjects are being discussed.
Do you see the name of this website, it says Pissed Customer, that should give you your answer.
I agree. I love qvc and am a very very long customer.
I spent thousands of dollars. I like all The hosts but Shaun is really obnoxious. I will not watch her. I will never buy from her shows.
Please give her a job off air or nothing.
She us a negative to your business. Sharon Taylor.