QVC
QVC Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
QVC has 2.5 star rating based on 681 customer reviews. Consumers are mostly dissatisfied.
47% of users would likely recommend QVC to a friend or colleague.
- Rating Distribution
Pros: Merchandise, Easy pay, Some items are fine.
Cons: Customer service, Lack of knowledge from every person that works there, Return policy.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
QVC has 2.5 star rating based on 681 customer reviews. Consumers are mostly dissatisfied.
47% of users would likely recommend QVC to a friend or colleague.
- Rating Distribution
Pros: Merchandise, Easy pay, Some items are fine.
Cons: Customer service, Lack of knowledge from every person that works there, Return policy.60% of users think that QVC should improve its Customer Service.
60% of users say that they won't use QVC in the future for similar services or products.Recent recommendations regarding this business are as follows: "Handled very expeditiously", "I guess you need to order more often from them.", "RUN", "Please follow up right away to make sure this doesn't happen to you", "I want to order the above item. A654660 by phone.".
Most users ask QVC for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Privacy and Data Security. Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Media from reviews
Update auto pay information
I had to change my credit card and forgot to call to update it.customer service was very helpful and was completed in no time at all
User's recommendation: Handled very expeditiously
Shawn Killinger
PLEASE QVC..make her go away....."Shawnie Sue" is egomaniacal and makes me ill.
I'm sure she is a nice person, but this persona MUST go. She races around the set, trying on clothes to see how SHE looks, does this pretend religious faith schtick, and if I hear her rave about "moto jackets one more time I shall scream! Her hard sell tactics are off putting. I have a life long disdain for women who are phony and cutesy-pootsy.
This woman wins the prize!
I'm sure she is trying to be the new Lisa Robertson (who by the way became unbearable too!), but she is just annoying and I always turn her off!
Preferred solution: New hosts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Chester, PennsylvaniaShawn Killinger and Susan Graver
What and when are you going to do something about rude and obnoxious Susan Graver and Shawn Killinger? I finally had it up to here with Shawn spending the whole time Laurie Felt was presenting her clothes buying for herself every item that was brought out, talking to whomever was upstairs while the models stand anround and finally Laura said Well, I guess it's the Shawn show! She insults Isaac Mizrahi and at times calls him annoying. She told Dennis Basso he needed to go and he turned around and said "I'll slap you!"
She's also walked away from Josie Maran leaving Josie without notice throwing her hands in the air!
Then there's the worst of all....Susan Graver. OMG she never stops talking even talking over the host or interrupting until the host just steps away which Susan doesn't even notice since Susan takes over. Her clothes are hideous. But that's probably a good thing since this means I don't have to watch her.
Someone told me Susan deletes her bad reviews but I found plenty about Shawn.
- Price of item
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Westerville, OhioOrder cancelled
My order was canceled about 5 minutes after I purchased my items 6 tablets and a Christmas tree. when can I expect my money refunded
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder Canceled by QVC without reason
The following order was cancelled by QVC without citing any reason. Order Number: 802234****.
Item Number: T58995. After chatting with a live agent, I was told that the reason for this could be either unsuccessful payment processing, or a previous QVC account shares the same information as mine. When I placed the order, the credit card payment went through successfully as I received an order confirmation email. I do not have anyone in the household who has a past or active QVC customer account.
I moved to the address recently, which has been used for order shipping and delivery. So, if this address was used by a former QVC customer whose account is now closed, it should have no bearing on me.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** cheap bakeware. No returns
I purchased two sets of a popular QVC pottery baking series. The first time they get wet, they craze heavily and get dark stains in the cracks.
They become unusable and I have to throw them out. A very expensive mistake! QVC customer service refused to help, stating that it sometimes happens that there is a bad batch, and oh well...
This kitchenware is the worst. This was my first and last purchase.
- 1st purchase a total waste of money
- No returns
- Cheap pottery
Preferred solution: Full refund
User's recommendation: RUN
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Peoria, IllinoisWheelchair ordered and not delivered
things have been going the same. agent says they are with uper management and lower management to get the wheelchair shipped.
They say have shortages but are still advertising the same one with 3 to 8 day delivery, they now have another wheelchair that they are selling on QVC and Amazon is not Amazon one day sale that's lasted 2 weeks. Today I' am going to ask for adresses and phone numbers to all companies involved in this SCAM.
but mt goal is to take all companies to small cloims court for $5,000 each so they have to show up. If I get the adresses I will share with all people that have been SCAMED by these companies.
on Jul 29 order was recieved at 17 tracking.net. from that time until the suposed delivery I received no information of where package was other than generalaities batch carrier, hub, courier, and who was parcel being delivered by. I have over 10 email requesting answers . non have been forth coming other than they are looking into the matter.
All goverment agencys should be looking into this chinese company is doing business and close the or fine for fraud. All I have ever wanted was the wheelchair that I order and until I receive I will continue my complains every week, month and year.3 time saying I will get tracking and last email shortage of material.
- Agent verified that was no delivery
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEasypicket and Qvc are shell companys that loose orders and don;t delver
I ordered a wheelchair on June 16 but didn't received a confirmation until June 27. I received a tracking number on July 29th from a tracking company, 17track.net.
On August 17, it was delivered at 6:48 to Roscoe, Illinois, but not to my address; it was delivered somewhere else in Roscoe. I sent my first email around 7:30 and the agent told me to check with USPS, but without a tracking number there was no way to find it. I also checked with FedEx to no avail. On August 17, Pauline mentioned she was looking into it.
On August 20, Mary said she was still actively investigating. Today, on August 23, I sent an email to dellbery.com stating that I was going to pursue the matter through reviews and government agencies to get the wheelchair delivered.
The order number is 170****-war33021. The order was placed under the name Gregory Miller.
- Price
- Delivery
Preferred solution: Deliver product or service ordered
User's recommendation: treat them right or go out of business
Resolved: Like qvc but think shipping costs are too high
Company fixed the issue and I have been provided with apology. Qvc just refunded in my card. No issues really
If you return an item the shipping costs getting the item and then send back are high. Makes me think twice about ordering something unless free shipping.
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Verified Reviewer | Tempe, ArizonaTerrible Customer Service
Difficult to contact customer service. Wrong numbers online. End up in a loop with automated system.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Escondido, CaliforniaThey canceled my order
I ordered a PS5 bundle for my grandson. I had not placed an order since 2019.
I got an email the following day saying they have canceled my order and saying I have to call customer care.
I get up early and call them and it's a mailbox so I left two messages and I am waiting for a call back. Then I get another email saying my order has been canceled again but no call back.
User's recommendation: I guess you need to order more often from them.
Did not receive items
Did not receive my items. I did do a dispute and no answer yet !!! I call too , no one sweet there phone!!!
Homesick air purifier
I received a call from a representative and she asked to to contact QVC to get a receipt and then send to an email for a review. I am not too happy that now I have to try to reach QVC.
E-commerce Talks
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Verified ReviewerWhyis there another $12.97 charge on my order from September 5. 2024
It was my mistake. I didn't realize I had set up monthly payments on Easy Pay.
So, everything is good and I apologize for the confusion I caused. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWheelchair ordered and not delivered
I ordered a wheelchair from Easypicket on June 16. After attempting to access the store and site for ten days, both were closed, resulting in an error on the order page, until June 25.
On June 25, the site became accessible, but it showed Qvc instead of Easypicket, and there was no order number. I was given a confirmation of order, WAR33021, from dellberry.com on July 16, which included an updated order of 100****-WAR33021 and tracking number KYWL407298****. On July 29, the order was received at tracking.net 17. From that point until the supposed delivery, I received no information about the location of my package, other than vague details such as batch carrier, hub, courier, and who was delivering the parcel.
I have sent over ten emails requesting answers, but none have been forthcoming. Instead, I’ve been told that they are looking into the matter.
All government agencies should be investigating how this Chinese company conducts business and consider shutting it down or rendering fines for fraud. All I've ever wanted was the wheelchair I ordered, and I will continue to file complaints every week, month, and year until I receive it.
- Non
- Do not deliver change company name to commit scams
Preferred solution: Deliver product or service ordered
Have not received order
I ordered ceramic Christmas trees you would order two and you got two free I have not received them my address is 300 w i l l a s t o n drive Dayton Ohio 45431 my telephone number is 937-554-**** Dan Combs I'm uncertain what has happened I ordered in good faith and I paid I don't understand why I have not received them please I'd like to have them please send as soon as possible one is a gift if not several thank you again Dan Combs
User's recommendation: Please follow up right away to make sure this doesn't happen to you
About
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QVC, Inc. is one of the largest multimedia retailers in the world. The company broadcasts live 24 hours a day, all the year round. It is a wholly owned subsidiary of Liberty Media Corporation. QVC was founded in 1986 by Joseph Segel. Last year, QVC got more than 181 million phone calls in the United States alone, and shipped 166 million units worldwide. At the present time, QVC reaches more than 166 million cable and satellite homes worldwide. Every week, QVC presents more than 1,150 products 288 of these products are brand new to the QVC customer. Brand leaders include Philosophy, Dell and Bare Escentuals.
QVC is ranked 366 out of 4506 in E-commerce category
USA
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Just trying to understand how QVC justifies keeping Shawn Killinger. She is rude, unprofessional, usually has filthy hair and keeps ordering for herself when she is hosting. QVC must be desperate for sales- any sales!
I noticed Primetimer took down the thread dedicated to Shawn K. That was always fun to read.
Lisa R was a much better host than Shawn has ever been.Much more professional,
Agree!
When Shawn Killinger comes on, I change the channel. Really stuck on herself.
Absolutely, I always do the same!
I feel there are too many sales reps selling one product which is annoying to the consumer as well as the loud laughter, sales pitch antics, talking to fast with the description of the product and stating the item number way out of control which represents not very welcoming to the viewer; cut back the talking fast, the hard sell, the loudness and have one sales rep for each product...............too much laughing as well out of control......................
Why is this website just an attack in A host of QVC? We have seen this opening post for years. Do you ever assist or advise people on their other issues?
Guess you don't know this site too well, there are different subjects here and if you do not like it, why are you coming back to it?
Exactly! Wants to read it and then *** about it?