QVC
QVC Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
QVC has 2.5 star rating based on 685 customer reviews. Consumers are mostly dissatisfied.
46% of users would likely recommend QVC to a friend or colleague.
- Rating Distribution
Pros: Merchandise, Easy pay, Some items are fine.
Cons: Customer service, Lack of knowledge from every person that works there, Return policy.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
QVC has 2.5 star rating based on 685 customer reviews. Consumers are mostly dissatisfied.
46% of users would likely recommend QVC to a friend or colleague.
- Rating Distribution
Pros: Merchandise, Easy pay, Some items are fine.
Cons: Customer service, Lack of knowledge from every person that works there, Return policy.60% of users think that QVC should improve its Customer Service.
60% of users say that they won't use QVC in the future for similar services or products.Recent recommendations regarding this business are as follows: "I ordered a SB2 brush by SUTRA and received only the brush without the handle. I being trying to contact someone to help me and they keep cutting up the call. They should not be trust. I lost my $80.", "Think twice before ordering from QVC", "QVC sucks. Don’t order anything.", "Handled very expeditiously", "I guess you need to order more often from them.".
Most users ask QVC for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Privacy and Data Security. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
I purchased a mobility scooter last month and it's yet to arrive
Answer my calls. Tell me where the mobility scooter I purchased is
The gentleman i spoke to was really polite and helpful and explained I had been scammed. I've been in touch with Pay pal and they are helping
Shawn Killinger
PLEASE QVC..make her go away....."Shawnie Sue" is egomaniacal and makes me ill.
I'm sure she is a nice person, but this persona MUST go. She races around the set, trying on clothes to see how SHE looks, does this pretend religious faith schtick, and if I hear her rave about "moto jackets one more time I shall scream! Her hard sell tactics are off putting. I have a life long disdain for women who are phony and cutesy-pootsy.
This woman wins the prize!
I'm sure she is trying to be the new Lisa Robertson (who by the way became unbearable too!), but she is just annoying and I always turn her off!
Preferred solution: New hosts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Chester, Pennsylvania
Shawn Killinger and Susan Graver
What and when are you going to do something about rude and obnoxious Susan Graver and Shawn Killinger? I finally had it up to here with Shawn spending the whole time Laurie Felt was presenting her clothes buying for herself every item that was brought out, talking to whomever was upstairs while the models stand anround and finally Laura said Well, I guess it's the Shawn show! She insults Isaac Mizrahi and at times calls him annoying. She told Dennis Basso he needed to go and he turned around and said "I'll slap you!"
She's also walked away from Josie Maran leaving Josie without notice throwing her hands in the air!
Then there's the worst of all....Susan Graver. OMG she never stops talking even talking over the host or interrupting until the host just steps away which Susan doesn't even notice since Susan takes over. Her clothes are hideous. But that's probably a good thing since this means I don't have to watch her.
Someone told me Susan deletes her bad reviews but I found plenty about Shawn.
- Price of item
Agree they both have to chill out on the selling pitch Susan Graver Shawn Killinger
Replying to
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Verified ReviewerReturn bracelet: (too small for my hand) missing from package/ letter received today Order# 923523****
Item # J436337. The pack slip wrapped around the returned bracelet over the white cardboard sleeve.
The black box containing the bracelet with a rubber band and pack slip inside the bubble wrap package was delivered to the Homewood Post Office. I noticed the tracking details and that the package was picked up by your agent days before delivery to your facility.
Tracking #
920239****992957****794501
Latest Update
Your item was delivered by an agent to a merchant at 6:00 PM on March 17, 2025, in Florence, SC 29501.
Get More Out of USPS Tracking:
USPS Tracking Plus
Delivered to Agent
Delivered by Agent to Merchant
Florence, SC 29501
March 17, 2025, 6:00 PM
Shipping Partner: UPS MI
Departed Agent Facility
Rock Hill, SC 29730
March 17, 2025, 11:42 AM
Shipping Partner: UPS MI
Picked Up and Processed by Agent
March 15, 2025
In Transit to Next Facility
March 14, 2025
Arrived at USPS Regional Facility
Chicago IL Distribution Center
March 12, 2025, 1:45 PM
USPS in possession of item
Homewood, IL 60430
March 10, 2025, 12:00 PM
PS: The same package as received item in, and anyone could feel the package in the bubble-wrap envelope.
Preferred solution: Promptly received replacement. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchange Tote Bag
Hello. My sister sent a birthday gift to us recently via her account at QVC.
The item is a tote bag, item # K86684. We like the bag well enough, but it has a construction problem with its waterproof liner that prevents the bag from fully opening properly. We would like to exchange it for a bag that is properly operative. An even-steven exchange.
We contacted the LocknLock company, the bags manufacturer, who told us to try to remedy the problem by contacting you folks at QVC.
They also told us that they do not have that particular item and color in stock at the present time. We also do not have the invoice because the item was a gift and no paperwork was included with the shipment. We also do not want to burden my sister with this issue, as she is in the hospital recovering from hip surgery and will be away from home for some time. And that is where the invoice will be.
Can you please confirm this purchase and advice us how to exchange this item for one that is not damaged?
Our bag is rust in color, but we are willing to choose an alternate color. Most importantly, we do not wish to involve my sister, the purchaser, at this time. Or at any time.
She has enough on her plate at the present time. Thank you very much.
Preferred solution: An even exchange. A replacement product.
Winchester, Kentucky
Concerned about a comment on site re: “pissed consumer” that Must be agreed upon before allowed to move on or even get phone number. I am not happy with that!
Need to return top but need a free return label. The top was ordered to match slacks and did not come for quite some time so reordered twice more.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order was sent to the wrong address twice
I ordered 2 pairs of diamonique earrings. One pair was sent to an old address of mine.
I called QVC and had them correct my address, and they sent out the same pair of earrings back to the incorrect address after I called and spoke to a woman who supposedly corrected my address. I am extremely disappointed; I was so looking forward to wearing those earrings.
Preferred solution: Deliver product or service ordered
User's recommendation: Think twice before ordering from QVC
Federal Way, Washington
Love Dennis Basso!
LOVE ! LOVE!
LOVE! Dennis Basso! His clothing is exceptional, but he is beyond exceptional!
I love his joy and interaction when he is on set with Shawn and other guests ! So much fun he tries food, makeup, anything
Tampa, Florida
I LOST MY MONEY AND NO ONE WILL HELP.
I ORDERED A SB2 BRUSH AND ONLY RECEIVED THE BRUSH AND NOT THE HANDLE. RECEIVED THE OVAL BRUSH ONLY. CAN YOU HELPPLEASE.
User's recommendation: I ordered a SB2 brush by SUTRA and received only the brush without the handle. I being trying to contact someone to help me and they keep cutting up the call. They should not be trust. I lost my $80.
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Verified Reviewer |
Rochester, Minnesota
Average quality and a bit complicated
Not overly impressed with the quality or the size average. Kind of frumpy design and the return process is off.
Wording is confusing and strange. I wouldnt use QVC over Amazon as crazy as that sounds.
Amazon is incredibly easy and does not waste my time. That is all I can come up with for your required 100 symbols.
Puyallup, Washington
Haven’t received my package
Apparently the package was returned by the post office marked as incorrect address. Your representative read the address and it was correct so the PO was responsible which, unfortunately, is not unusual.
The item I ordered was no longer available so there you go. Sigh
Lancaster, Pennsylvania
Pissed
Ordered coffee maker and was pissed {{Redacted}}
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peoria, Illinois
Wheelchair ordered and not delivered
things have been going the same. agent says they are with uper management and lower management to get the wheelchair shipped.
They say have shortages but are still advertising the same one with 3 to 8 day delivery, they now have another wheelchair that they are selling on QVC and Amazon is not Amazon one day sale that's lasted 2 weeks. Today I' am going to ask for adresses and phone numbers to all companies involved in this SCAM.
but mt goal is to take all companies to small cloims court for $5,000 each so they have to show up. If I get the adresses I will share with all people that have been SCAMED by these companies.
on Jul 29 order was recieved at 17 tracking.net. from that time until the suposed delivery I received no information of where package was other than generalaities batch carrier, hub, courier, and who was parcel being delivered by. I have over 10 email requesting answers . non have been forth coming other than they are looking into the matter.
All goverment agencys should be looking into this chinese company is doing business and close the or fine for fraud. All I have ever wanted was the wheelchair that I order and until I receive I will continue my complains every week, month and year.3 time saying I will get tracking and last email shortage of material.
- Agent verified that was no delivery
Preferred solution: Deliver product or service ordered
E-commerce Talks
Art for Your Home Not Museums
Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.
David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.
Seattle, Washington
Question my auto pay balance
When a customers credit card is replaced due to it being lost, easy pay balances should automatically be charged to the new card provided. In my case the balances were NOT charged to the new cardinstead QVC sent the less than $100 balance to a collection agency!!!
I have NEVER had anything sent to collection in my life, and I am 81 years old! My credit rating is 846 points which means I ALWAYS pay what I owe.on time!
This has been SO horrible, I WILL NEVER recommend, or use QVC! After over 30 years, Im DONE!
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Verified Reviewer |
Jerseyville, Illinois
No Show Walking Pad
All I wanted to find out is where my order was. So I went on line and they said they didn't see my order. I ordered from QVC/HSN.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westerville, Ohio
Order cancelled
My order was canceled about 5 minutes after I purchased my items 6 tablets and a Christmas tree. when can I expect my money refunded
About
, , , ,
QVC, Inc. is one of the largest multimedia retailers in the world. The company broadcasts live 24 hours a day, all the year round. It is a wholly owned subsidiary of Liberty Media Corporation. QVC was founded in 1986 by Joseph Segel. Last year, QVC got more than 181 million phone calls in the United States alone, and shipped 166 million units worldwide. At the present time, QVC reaches more than 166 million cable and satellite homes worldwide. Every week, QVC presents more than 1,150 products 288 of these products are brand new to the QVC customer. Brand leaders include Philosophy, Dell and Bare Escentuals.
QVC is ranked 364 out of 4883 in E-commerce category
USA
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YES! Jane said it again last night, selling a top, claimed she was wearing size small and that her pants were size 8, is she on drugs???
Jane Treacy is nothing but a liar, she continuously says she is a small,there is no way she is a small, more like a large with those huge hips.
Watching last night and once again Jane stated she wears size small or an 8. She has an *** as wide as an axe handle, at very least she is a size 16.
How are we to know which size to buy?
Buying clothes online is difficult at best, why is she allowed to blatantly lie? Makes no sense, and if she really ran as many marathons as she claims she should be teeny tiny, UGH!
Just trying to understand how QVC justifies keeping Shawn Killinger. She is rude, unprofessional, usually has filthy hair and keeps ordering for herself when she is hosting. QVC must be desperate for sales- any sales!
I noticed Primetimer took down the thread dedicated to Shawn K. That was always fun to read.
Lisa R was a much better host than Shawn has ever been.Much more professional,
Agree!
When Shawn Killinger comes on, I change the channel. Really stuck on herself.
Absolutely, I always do the same!
I feel there are too many sales reps selling one product which is annoying to the consumer as well as the loud laughter, sales pitch antics, talking to fast with the description of the product and stating the item number way out of control which represents not very welcoming to the viewer; cut back the talking fast, the hard sell, the loudness and have one sales rep for each product...............too much laughing as well out of control......................
Why is this website just an attack in A host of QVC? We have seen this opening post for years. Do you ever assist or advise people on their other issues?
Guess you don't know this site too well, there are different subjects here and if you do not like it, why are you coming back to it?
Exactly! Wants to read it and then *** about it?
Go elsewhere if you don't like a host talked about.Look around, other subjects are being discussed.
Do you see the name of this website, it says Pissed Customer, that should give you your answer.
I agree. I love qvc and am a very very long customer.
I spent thousands of dollars. I like all The hosts but Shaun is really obnoxious. I will not watch her. I will never buy from her shows.
Please give her a job off air or nothing.
She us a negative to your business. Sharon Taylor.
I find Shawn to be very disrespecful as she calls guest "sis" Very trashy.
QVC must be desperate for keeping some of the hosts they have.
The Bible says judge, not least you be judged in the same manner that you judge bell hypocrite Annette for saying her religion is funny how are you know you don’t know her and I distain people they have to talk about people they don’t know like that bad you don’t like it turn the channel
Nobody has to turn the channel, it's still a free country..just because someone has a different opinion than you, does not make them wrong. So, stop telling people what they can say.