QVC
QVC Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
QVC has a 2.5 star rating from 378 reviews with mostly dissatisfied consumers; 47% would likely recommend. Rating distribution skews unfavorable and many report service and policy issues.
Positive Feedback
Customers praise the merchandise selection, easy pay options, and product diversity; some orders and returns were handled smoothly and price level is described as medium.
Negative Feedback / Risk Areas
- Frequent mentions in QVC customer complaints about poor customer service and long hold times.
- Problems with billing, auto-pay and collections leading to stress for customers.
- Refunds and return fees are a recurring issue, with shipping and delayed credits.
- Shipping errors, wrong addresses, and order cancellations are common.
Key Takeaways for Future Customers
- Read recent QVC reviews before ordering and verify promotional terms.
- Confirm auto-ship or membership offers and update card details to avoid billing problems.
- Expect possible return charges and slow refunds; document orders and communications.
- Contact customer service early but be prepared for long waits; consider alternatives for high-value purchases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
QVC has a 2.5 star rating from 378 reviews with mostly dissatisfied consumers; 47% would likely recommend. Rating distribution skews unfavorable and many report service and policy issues.
Positive Feedback
Customers praise the merchandise selection, easy pay options, and product diversity; some orders and returns were handled smoothly and price level is described as medium.
Negative Feedback / Risk Areas
- Frequent mentions in QVC customer complaints about poor customer service and long hold times.
- Problems with billing, auto-pay and collections leading to stress for customers.
- Refunds and return fees are a recurring issue, with shipping and delayed credits.
- Shipping errors, wrong addresses, and order cancellations are common.
Key Takeaways for Future Customers
- Read recent QVC reviews before ordering and verify promotional terms.
- Confirm auto-ship or membership offers and update card details to avoid billing problems.
- Expect possible return charges and slow refunds; document orders and communications.
- Contact customer service early but be prepared for long waits; consider alternatives for high-value purchases.
Media from reviews
Dover, New Jersey
Tracking number showed previous address product never arrived at my current addressreceived it
Product never arrived because tracking number automatically reverted back to previous address although new address is in your system .
IT needs to correct this function
User's recommendation: Beware of address
Shawn Killinger
PLEASE QVC..make her go away....."Shawnie Sue" is egomaniacal and makes me ill.
I'm sure she is a nice person, but this persona MUST go. She races around the set, trying on clothes to see how SHE looks, does this pretend religious faith schtick, and if I hear her rave about "moto jackets one more time I shall scream! Her hard sell tactics are off putting. I have a life long disdain for women who are phony and cutesy-pootsy.
This woman wins the prize!
I'm sure she is trying to be the new Lisa Robertson (who by the way became unbearable too!), but she is just annoying and I always turn her off!
Preferred solution: New hosts
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Verified Reviewer |
West Chester, Pennsylvania
Shawn Killinger and Susan Graver
What and when are you going to do something about rude and obnoxious Susan Graver and Shawn Killinger? I finally had it up to here with Shawn spending the whole time Laurie Felt was presenting her clothes buying for herself every item that was brought out, talking to whomever was upstairs while the models stand anround and finally Laura said Well, I guess it's the Shawn show! She insults Isaac Mizrahi and at times calls him annoying. She told Dennis Basso he needed to go and he turned around and said "I'll slap you!"
She's also walked away from Josie Maran leaving Josie without notice throwing her hands in the air!
Then there's the worst of all....Susan Graver. OMG she never stops talking even talking over the host or interrupting until the host just steps away which Susan doesn't even notice since Susan takes over. Her clothes are hideous. But that's probably a good thing since this means I don't have to watch her.
Someone told me Susan deletes her bad reviews but I found plenty about Shawn.
- Price of item
Agree they both have to chill out on the selling pitch Susan Graver Shawn Killinger
Replying to
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Verified Reviewer |
Vancouver, Washington
Contend some of QVC's on-air sales pitches are misleading
don't bother-- across the board they'd proved either dismissive of compliant lodged or in other instances, e.g., letter and linked text mailed to CEO- no response, as candidly expected
On the weekend of Nov 29-30-****, QVC had multiple presentations for an immersion blender, reduced price about $145., However, an "instant" price reduction of another $50 was offered if one APPLIED for a 'Q Card. I did so, though the issuing bank was closed until the next Monday.
Next, I was told it would take "7-10 days" for the application to be processed. By then, the product offer would have ended several days earlier. Too, the BELATED disclosure the "instant" price reduction applied only if the Q card was used, which of course was not possible since that acquisition was in the future.
So I ensued to have several email exchanges with QVC's "customer care." In one, of 12-3-25, I stated I'd then apply to the waiting list for the color wanted, and pay immediately for the item with my own credit card. That was rejected.
But I was also told later I could use the $ 50 to buy some other product, but not the immersion blender.
Subsequently, I mailed a 12-6-25 compliant letter, coupled with copies of all of the aforesaid email exchanges, to the CEO. No reply has eventuated.
From a consumer's viewpoint,QVC was less than forthright regarding its on-air presentations of the totality of conditions necessary to receive an "instant" $ 50 price discount.
User's recommendation: would be buyer beware
Two things. One, you have to be approved.
Not just apply to receive the $50. A denial results in no savings as the $50 shows as a credit on your Q Card. Two, only good to excellent credit histories get approved in minutes.
If not, the application is analyzed by hand the next business day. No business will “hold” product until a questionable credit application is verified.
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Verified ReviewerQVC and LUGlife
I purchased a Lug Carousel XL crossbody bag from QVC on 4/19/24 and registered with Luglife for the 2 year warranty. Last week the inside of my bag tore and I called Lug to obtain a replacement bag.
Had to go through hoops to get the warranty and told that Lug does not have to replace my exact bag, only what hey have in stock or a gift card. I listened to QVC hosts when talking about LUG and they only mentioned a replacement if anything went wrong, not replace the product with what they want.After numerous emails, I asked for a refund and LUG told me to call QVC since I bought the bag from them. So I called and talked to a Chris in customer service who told me she couldn't find my last order and I should take what I can get (from LUG) I thanked her for being NO help whatsoever and I informed LUG I would take the gift card. They sent me an email that they were happy that they could make me happy -WHAT- and no instructions whatsoever about how to retrieve the card.
Ryan at customer service at LUG was as helpful as QVC customer support. There are so many other places to shop who actually seem to care about their customers, that QVC and LUGlife can get by without me.I am totally exhausted from this go around which has transpired over several days with our satisfactory resolution.
User's recommendation: QVC and LUGlife customer service unresponsive to customers needs
November 30, 2025 Still trying to get my credit from Luglife. They gave me a credit number to use on their website but it doesn't work. Sent many emails to them about the problem (Reginald) and emails never answered
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Verified ReviewerUpdate account information
Great!, no problems. I have been a customer since the 1990s. Great products, easy ordering, great customer service.
Updated card information. No problems.
Great customer service 
I have been a QVC member a long time. Love it 
- Easy ordering
Preferred solution: Problem resolved
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Verified Reviewer |
Indianapolis, Indiana
Everything is fine. Issue resolved.
Item didn't work for me. I returned it without a problem. I wasn't happy about having to pay shipping, but I understand that is their policy.
User's recommendation: QVC is good at allowing returned items.
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Verified Reviewer |
Seaford, Delaware
QVC is a ripoff!!
I have purchased and returned many items. I learned today that not only do they charge $6.95 to return an item, they then charge you $3.50 on top of that.
Over $10 to return items! Also, it is taking over 6-8 weeks to get your pittance back. I asked for an itemization of returns that have yet to be processed for a refund and they can't do that!
One must go in 1 item at a time to check it.
I am so done with QVC!!!
- See above
Preferred solution: Nothing. I’m done!
Philadelphia, Pennsylvania
Custom service representative was Amazing
Called because I'm not sure if my Christmas tree was damaged at the wearhouse or the post office but the box was opened with the tree branches taped on the outside of the box and smashed back into the box so q.v.c took care of the issue gave me 3 choices on return for credit / return for a new tree or a discount off... With ornaments and lights on it I'm sure it will look fine so I took the discount off my candy cane tree this year so it's really going to be a Charlie's Browns Christmas
5 stars to the customer service representative!
Thank you!!!
- Payments products and fast shipping
- So far none
Preferred solution: Price reduction
User's recommendation: A+++
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Verified Reviewer |This person supports our platform.
SupporterChange address
I have been waiting on the line for way too long and this is my second unanswered call. My first call was 40 minutes before I finally hung up. My second call o held on the line for 30 minutes before I finally gave up and hung up.
Preferred solution: I want my order to be shipped to the correct address.
User's recommendation: Get more customer service representatives
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Verified ReviewerI just wanted to buy a pair of shoes. I had not bought anything for 5 ot 6 years and this customer service lady had no idea what she was doing and I told her "Enough! I guess I don't need shoes!:
I had not bought anything for 5 ot 6 years from QVC and this customer service lady had no idea what she was doing and and wanted to know an address from 8 years ago when I stayed with my mom while she was dying. I told her I couldn't remember but I gave her my last two addresses.
(One of them I lived at for 35 years!) After 10 minutes she finally decided we needed to start over and open a new account!
I told her "Enough! I guess I don't need shoes!":
Charlotte, North Carolina
Condition of shipping box
Received my order of temptations seashell baking dishes. Based on the condition of the shipping box and the inside foam inserts I was very concerned about the condition of my purchase.
Thankfully the baking pans were unharmed, however given the condition of the box it looks like it could have been used for soccer practice. Note the large cut in the box, and the crinkling of the cardboard itself.
Lost item
the customer service person said they couldn't hear me and hung up. The representative name was Cindy.
- Never received my item
Preferred solution: Deliver product or service ordered
E-commerce Talks
Art for Your Home Not Museums
Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.
David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.
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Verified ReviewerBio cleaner
I ordered bio cleaner, last year and it does not work like they show you on tv. A demonstrator put some on the bottom of a dirty bottom pot like I have and the bottom was with brown burned on like every pot gets after using for a while.
When the demonstrator put bio cleaner on the bottom of the pot and wiped it clean, it was sparkling like new, well, it didn't do one thing to mine, it was the same, how can a company lie to customers like that?
I have stopped buying from them, so many times I had to send things back and now they charge you for sending things back to them when they should be paying for returns when their product they are pushing does not do what they show you on tv. BEWARE.
- Some work i guess
- Many dont do what they are advertised to do
Preferred solution: nothing, just want future customers to beware
User's recommendation: BEWARE CHECK REVIEWS BEFORE BUYING OR YOU WILL PAYING FOR THE RETURN ALSO.
Rialto, California
Reachi g out to robert parson
Trying to reach hr dept .please contact me.im no pissed im former employee need help to get final pay .thank youyoup
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Verified Reviewer |This person supports our platform.
SupporterAngry Grandma.
Terrible. I wonder what happened to QVCs customer service.
It was their fault that I had to call in the first place. If they had not shipped my order to an address that isn't pm my account and.
About
, , , ,
QVC, Inc. is one of the largest multimedia retailers in the world. The company broadcasts live 24 hours a day, all the year round. It is a wholly owned subsidiary of Liberty Media Corporation. QVC was founded in 1986 by Joseph Segel. Last year, QVC got more than 181 million phone calls in the United States alone, and shipped 166 million units worldwide. At the present time, QVC reaches more than 166 million cable and satellite homes worldwide. Every week, QVC presents more than 1,150 products 288 of these products are brand new to the QVC customer. Brand leaders include Philosophy, Dell and Bare Escentuals.
QVC is ranked 337 out of 6377 in E-commerce category
USA
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YES! Jane said it again last night, selling a top, claimed she was wearing size small and that her pants were size 8, is she on drugs???
Jane Treacy is nothing but a liar, she continuously says she is a small,there is no way she is a small, more like a large with those huge hips.
Watching last night and once again Jane stated she wears size small or an 8. She has an *** as wide as an axe handle, at very least she is a size 16.
How are we to know which size to buy?
Buying clothes online is difficult at best, why is she allowed to blatantly lie? Makes no sense, and if she really ran as many marathons as she claims she should be teeny tiny, UGH!
Just trying to understand how QVC justifies keeping Shawn Killinger. She is rude, unprofessional, usually has filthy hair and keeps ordering for herself when she is hosting. QVC must be desperate for sales- any sales!
I noticed Primetimer took down the thread dedicated to Shawn K. That was always fun to read.
Lisa R was a much better host than Shawn has ever been.Much more professional,
Agree!
When Shawn Killinger comes on, I change the channel. Really stuck on herself.
Absolutely, I always do the same!
I feel there are too many sales reps selling one product which is annoying to the consumer as well as the loud laughter, sales pitch antics, talking to fast with the description of the product and stating the item number way out of control which represents not very welcoming to the viewer; cut back the talking fast, the hard sell, the loudness and have one sales rep for each product...............too much laughing as well out of control......................
Why is this website just an attack in A host of QVC? We have seen this opening post for years. Do you ever assist or advise people on their other issues?
Guess you don't know this site too well, there are different subjects here and if you do not like it, why are you coming back to it?
Exactly! Wants to read it and then *** about it?
Go elsewhere if you don't like a host talked about.Look around, other subjects are being discussed.
Do you see the name of this website, it says Pissed Customer, that should give you your answer.
I agree. I love qvc and am a very very long customer.
I spent thousands of dollars. I like all The hosts but Shaun is really obnoxious. I will not watch her. I will never buy from her shows.
Please give her a job off air or nothing.
She us a negative to your business. Sharon Taylor.
I find Shawn to be very disrespecful as she calls guest "sis" Very trashy.
QVC must be desperate for keeping some of the hosts they have.
The Bible says judge, not least you be judged in the same manner that you judge bell hypocrite Annette for saying her religion is funny how are you know you don’t know her and I distain people they have to talk about people they don’t know like that bad you don’t like it turn the channel
Nobody has to turn the channel, it's still a free country..just because someone has a different opinion than you, does not make them wrong. So, stop telling people what they can say.