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QVC

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What is your customer experience with QVC?

QVC Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • QVC has 2.5 star rating based on 682 customer reviews. Consumers are mostly dissatisfied.

  • 46% of users would likely recommend QVC to a friend or colleague.

  • Rating Distribution
  • Pros: Merchandise, Easy pay, Some items are fine.
    Cons: Customer service, Lack of knowledge from every person that works there, Return policy.

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QVC - Being billed monthly for nothing
QVC - Food damageQVC - Food damageQVC - Product not deliveredQVC - Medical report pending status checkQVC - Medical report pending status check - Image 2QVC - Medical report pending status check - Image 3
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Treon Krm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rochester, Minnesota

Average quality and a bit complicated

Not overly impressed with the quality or the size average. Kind of frumpy design and the return process is off.

Wording is confusing and strange. I wouldnt use QVC over Amazon as crazy as that sounds.

Amazon is incredibly easy and does not waste my time. That is all I can come up with for your required 100 symbols.

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Anonymous

Shawn Killinger

PLEASE QVC..make her go away....."Shawnie Sue" is egomaniacal and makes me ill.

I'm sure she is a nice person, but this persona MUST go. She races around the set, trying on clothes to see how SHE looks, does this pretend religious faith schtick, and if I hear her rave about "moto jackets one more time I shall scream! Her hard sell tactics are off putting. I have a life long disdain for women who are phony and cutesy-pootsy.

This woman wins the prize!

I'm sure she is trying to be the new Lisa Robertson (who by the way became unbearable too!), but she is just annoying and I always turn her off!

View full review
Loss:
$1

Preferred solution: New hosts

1070 comments
Guest

Just trying to understand how QVC justifies keeping Shawn Killinger. She is rude, unprofessional, usually has filthy hair and keeps ordering for herself when she is hosting. QVC must be desperate for sales- any sales!

Guest

I noticed Primetimer took down the thread dedicated to Shawn K. That was always fun to read.

Guest

Lisa R was a much better host than Shawn has ever been.Much more professional,

Guest
reply icon Replying to comment of Guest-2471324

Agree!

Guest

When Shawn Killinger comes on, I change the channel. Really stuck on herself.

Guest
reply icon Replying to comment of Guest-2471200

Absolutely, I always do the same!

Rayshad Rtd

I feel there are too many sales reps selling one product which is annoying to the consumer as well as the loud laughter, sales pitch antics, talking to fast with the description of the product and stating the item number way out of control which represents not very welcoming to the viewer; cut back the talking fast, the hard sell, the loudness and have one sales rep for each product...............too much laughing as well out of control......................

Guest

Why is this website just an attack in A host of QVC? We have seen this opening post for years. Do you ever assist or advise people on their other issues?

Guest
reply icon Replying to comment of Guest-2329111

Guess you don't know this site too well, there are different subjects here and if you do not like it, why are you coming back to it?

Guest
reply icon Replying to comment of Guest-2330037

Exactly! Wants to read it and then *** about it?

Guest
reply icon Replying to comment of Guest-2329111

Go elsewhere if you don't like a host talked about.Look around, other subjects are being discussed.

Guest
reply icon Replying to comment of Guest-2329111

Do you see the name of this website, it says Pissed Customer, that should give you your answer.

Guest

I agree. I love qvc and am a very very long customer.

I spent thousands of dollars. I like all The hosts but Shaun is really obnoxious. I will not watch her. I will never buy from her shows.

Please give her a job off air or nothing.

She us a negative to your business. Sharon Taylor.

Guest
reply icon Replying to comment of Guest-2322974

I find Shawn to be very disrespecful as she calls guest "sis" Very trashy.

Guest
reply icon Replying to comment of Guest-2322974

QVC must be desperate for keeping some of the hosts they have.

Guest

The Bible says judge, not least you be judged in the same manner that you judge bell hypocrite Annette for saying her religion is funny how are you know you don’t know her and I distain people they have to talk about people they don’t know like that bad you don’t like it turn the channel

Guest
reply icon Replying to comment of Guest-2322824

Nobody has to turn the channel, it's still a free country..just because someone has a different opinion than you, does not make them wrong. So, stop telling people what they can say.

Guest
reply icon Replying to comment of Guest-2322824

HA, LOOKS LIKE YOU'RE JUDGING, BETTER READ SOME MORE OF THE GOOD BOOK..AND STOP PREACHING.

Guest
reply icon Replying to comment of Guest-2322824

Why don't you learn proper English, and you are judging others, too.

Guest
reply icon Replying to comment of Guest-2322824

Get lost ,then.Why are you here, you must like the site

View more comments (1069)
Caidyn Eom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Chester, Pennsylvania

Shawn Killinger and Susan Graver

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

What and when are you going to do something about rude and obnoxious Susan Graver and Shawn Killinger? I finally had it up to here with Shawn spending the whole time Laurie Felt was presenting her clothes buying for herself every item that was brought out, talking to whomever was upstairs while the models stand anround and finally Laura said Well, I guess it's the Shawn show! She insults Isaac Mizrahi and at times calls him annoying. She told Dennis Basso he needed to go and he turned around and said "I'll slap you!"

She's also walked away from Josie Maran leaving Josie without notice throwing her hands in the air!

Then there's the worst of all....Susan Graver. OMG she never stops talking even talking over the host or interrupting until the host just steps away which Susan doesn't even notice since Susan takes over. Her clothes are hideous. But that's probably a good thing since this means I don't have to watch her.

Someone told me Susan deletes her bad reviews but I found plenty about Shawn.

View full review
Pros:
  • Price of item
Reason of review:
On time delivery
241 comments
Guest

OMG watching Shawnee Sue live now with Candace Cameron, Shawnee Sue is a freaking train wreck. She stepped off the set to grab her phone to order stepping in front of Candace, then back and forth in a maniac frenzy.

She asked Candace did she mind what she was going and Candace said "I don't even know WHAT you are doing" in a shocked tone.

She is completely and utterly INSANE! Trying so hard to impress Candace, every other word is "like", I was actually embarrassed for her, so sad, she needs medication.

Guest

Totally agree @ Shawn

Guest

I’m sure Jane Tracey is a very nice person, however, her style of selling drives me up the wall! I’m watching and she keeps going on and on and on I wind up saying take a breath Jane.

It’s almost like she’s beating you into submission to buy the item. Most other hosts are ok, like everyone I have my favorites and some that I don’t like as much. The only one that totally makes me change the channel is Jane Tracey. She always mentions she’s a size 6 and I laugh thinking if she’s a 6’ I’m I’m a size 5!

I know she’s been there for many years and she’s probably a nice person off camera but her style of selling is certainly annoying to me!

Leah Williams is one of the loveliest hosts and a pleasure to watch. Just sayin’.

Guest
reply icon Replying to comment of Guest-2183701

Yes, Jane always claims to be size small in tops, size 8 in bottoms, sorry Jane, you have a wide bottom and thick thighs at least a size 14. Why is she allowed to lie about her size?

How are we as consumers to know which size to buy? If I judged by her I would need to buy size 2 instead of my usual size 10, is she delusional?

Guest

Agree

Guest

I refuse to watch any show that Shawn host! Susan Graver I can't stand everything about her from her voice to her clothing line. I think Shawn and Susan make a perfect match!

Guest

Shawn is very annoying. Had to change the channel on feb 26 when Shawn was playing with philosophy shower gel.

What a mess.

She is out of control. Can’t watch her any more!!!!!

Guest

Shaun needs to change her makeup look especially her eyes The dark shadows, heavy eyeliner and spider lashes are so outdated I loved her bob haircut and short style. Her hair is so unattractive

Jarrius Tif

Ab yes, and I have a jacket of Graver's that was made with inferior material, and has been thrown out. I FB'd her to tell her about it, and she has not responded, after @2 weeks.

Disgusting! As you said, interrupts and never stops talking-will NEVER buy anything from her, again.

Guest

Graver doesn't stop talking. She needs to lay off of the caffeine Shawn is totally obnoxious all the time.

Guest

Rachel is rude and very bossy

Guest

watching QVC now, they are selling a set of nose hair trimmers for $34 that are $6.99 each on the wal mart site just an fyi to check prices BEFORE you order from QVC, the value part is gone

Guest

it's October 2021 and Shawn is still on QVC with her greasy looking hair covered in with a beanie hat I saw it is de ja vue winter of 2020 all over muck luk socks,beanie hats, and MR Magoo glasses is still on QVC with her Kardashian wanna be co host Coco

Guest

Agree with comments.

Guest

I actually like Shawn. Not a fan of Susan Graver because I think she does over talk everyone.

But you know what I do when it's someone I don't care for...I change the channel. That simple. It's no need to be nasty and talk about others. I takes a lot of courage to be on tv and picked apart from head to toe.

I know I could not do it especially seeing how critical everyone is.

Spread positivity not negativity. What if someone came to your job and picked you apart?

Kallan Bwf
reply icon Replying to comment of Guest-2071092

Very well said simple solution turn the channel, No need for insults toward the host!! No one perfect!!

Guest
reply icon Replying to comment of Kallan Bwf

Great suggestion, just one question? Why are YOU here reading them, hmmm,lol.

Guest

I just saw a pair of Susan Graver cozy jersey knit pants fit $57.00. I could find something just as good or better at Family Dollar for $10.00. Her clothes are overpriced for the quality.

Guest

Take this foolish post down. Worry about something that matters in life.

Guest
reply icon Replying to comment of Guest-2051776

And why are YOU here?,lol.

View more comments (240)
Gregory M Bdq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Peoria, Illinois

Wheelchair ordered and not delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives
Updated by user Nov 11, 2024

things have been going the same. agent says they are with uper management and lower management to get the wheelchair shipped.

They say have shortages but are still advertising the same one with 3 to 8 day delivery, they now have another wheelchair that they are selling on QVC and Amazon is not Amazon one day sale that's lasted 2 weeks. Today I' am going to ask for adresses and phone numbers to all companies involved in this SCAM.

but mt goal is to take all companies to small cloims court for $5,000 each so they have to show up. If I get the adresses I will share with all people that have been SCAMED by these companies.

Original review updated Oct 14, 2024
ordered wheelchair from Easypicket on June 16 after 10days of trying to pull up store and site closed and error on order page until June 25.on June 25 site came up but instead of easypicket with Qvc with no order #. senrt (conformation of order (war33021)(dellberry.com) Jul 16 sent updated order of 100****-war33021 and tracking # kywl407298****.

on Jul 29 order was recieved at 17 tracking.net. from that time until the suposed delivery I received no information of where package was other than generalaities batch carrier, hub, courier, and who was parcel being delivered by. I have over 10 email requesting answers . non have been forth coming other than they are looking into the matter.

All goverment agencys should be looking into this chinese company is doing business and close the or fine for fraud. All I have ever wanted was the wheelchair that I order and until I receive I will continue my complains every week, month and year.3 time saying I will get tracking and last email shortage of material.
View full review
Loss:
$250
Cons:
  • Agent verified that was no delivery

Preferred solution: Deliver product or service ordered

Roberto Vkb
map-marker Seattle, Washington

Question my auto pay balance

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

When a customers credit card is replaced due to it being lost, easy pay balances should automatically be charged to the new card provided. In my case the balances were NOT charged to the new cardinstead QVC sent the less than $100 balance to a collection agency!!!

I have NEVER had anything sent to collection in my life, and I am 81 years old! My credit rating is 846 points which means I ALWAYS pay what I owe.on time!

This has been SO horrible, I WILL NEVER recommend, or use QVC! After over 30 years, Im DONE!

View full review
Keshun Fsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jerseyville, Illinois

No Show Walking Pad

All I wanted to find out is where my order was. So I went on line and they said they didn't see my order. I ordered from QVC/HSN.

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Chasen N

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Westerville, Ohio

Order cancelled

Contains 1 confidential file for company representatives

My order was canceled about 5 minutes after I purchased my items 6 tablets and a Christmas tree. when can I expect my money refunded

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Soujatya D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order Canceled by QVC without reason

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The following order was cancelled by QVC without citing any reason. Order Number: 802234****.

Item Number: T58995. After chatting with a live agent, I was told that the reason for this could be either unsuccessful payment processing, or a previous QVC account shares the same information as mine. When I placed the order, the credit card payment went through successfully as I received an order confirmation email. I do not have anyone in the household who has a past or active QVC customer account.

I moved to the address recently, which has been used for order shipping and delivery. So, if this address was used by a former QVC customer whose account is now closed, it should have no bearing on me.

View full review

Preferred solution: Apology

Sarah A Jug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

*** cheap bakeware. No returns

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I purchased two sets of a popular QVC pottery baking series. The first time they get wet, they craze heavily and get dark stains in the cracks.

They become unusable and I have to throw them out. A very expensive mistake! QVC customer service refused to help, stating that it sometimes happens that there is a bad batch, and oh well...

This kitchenware is the worst. This was my first and last purchase.

View full review
Loss:
$160
Pros:
  • 1st purchase a total waste of money
Cons:
  • No returns
  • Cheap pottery

Preferred solution: Full refund

User's recommendation: RUN

Shatara Feu
map-marker Jacksonville, Florida

They’re charging me on my credit card every day for some thing and I want it to stop

Updated by user Jan 21, 2025

I bought some makeup right before Christmas and they took the money out. Everything was cool.

I got the make up and now they’re taking money out every day and I can’t get through to anybody. To find out why and to make it stop.

Original review Jan 20, 2025

QVC is charging my credit card every day and I wanna know why and what for otherwise I guess Im gonna have to cancel my credit card

View full review

User's recommendation: QVC sucks. Don’t order anything.

Hertha Pns
map-marker New York, New York

Update auto pay information

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had to change my credit card and forgot to call to update it.customer service was very helpful and was completed in no time at all

View full review

User's recommendation: Handled very expeditiously

Gregory M Bdq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Easypicket and Qvc are shell companys that loose orders and don;t delver

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

I ordered a wheelchair on June 16 but didn't received a confirmation until June 27. I received a tracking number on July 29th from a tracking company, 17track.net.

On August 17, it was delivered at 6:48 to Roscoe, Illinois, but not to my address; it was delivered somewhere else in Roscoe. I sent my first email around 7:30 and the agent told me to check with USPS, but without a tracking number there was no way to find it. I also checked with FedEx to no avail. On August 17, Pauline mentioned she was looking into it.

On August 20, Mary said she was still actively investigating. Today, on August 23, I sent an email to dellbery.com stating that I was going to pursue the matter through reviews and government agencies to get the wheelchair delivered.

The order number is 170****-war33021. The order was placed under the name Gregory Miller.

View full review
Loss:
$2500
Pros:
  • Price
Cons:
  • Delivery

Preferred solution: Deliver product or service ordered

User's recommendation: treat them right or go out of business

Resolved
Roshaunda Yqg
map-marker Lancaster, New York

Resolved: Like qvc but think shipping costs are too high

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 28, 2024

Company fixed the issue and I have been provided with apology. Qvc just refunded in my card. No issues really

Original review Oct 13, 2024

If you return an item the shipping costs getting the item and then send back are high. Makes me think twice about ordering something unless free shipping.

View full review

E-commerce Talks

Art for Your Home Not Museums

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Deborah C Yez

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tempe, Arizona

Terrible Customer Service

Difficult to contact customer service. Wrong numbers online. End up in a loop with automated system.

View full review
Kinleigh Qst

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Escondido, California

They canceled my order

I ordered a PS5 bundle for my grandson. I had not placed an order since 2019.

I got an email the following day saying they have canceled my order and saying I have to call customer care.

I get up early and call them and it's a mailbox so I left two messages and I am waiting for a call back. Then I get another email saying my order has been canceled again but no call back.

View full review

User's recommendation: I guess you need to order more often from them.

Gregory M Bdq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wheelchair ordered and not delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered a wheelchair from Easypicket on June 16. After attempting to access the store and site for ten days, both were closed, resulting in an error on the order page, until June 25.

On June 25, the site became accessible, but it showed Qvc instead of Easypicket, and there was no order number. I was given a confirmation of order, WAR33021, from dellberry.com on July 16, which included an updated order of 100****-WAR33021 and tracking number KYWL407298****. On July 29, the order was received at tracking.net 17. From that point until the supposed delivery, I received no information about the location of my package, other than vague details such as batch carrier, hub, courier, and who was delivering the parcel.

I have sent over ten emails requesting answers, but none have been forthcoming. Instead, I’ve been told that they are looking into the matter.

All government agencies should be investigating how this Chinese company conducts business and consider shutting it down or rendering fines for fraud. All I've ever wanted was the wheelchair I ordered, and I will continue to file complaints every week, month, and year until I receive it.

View full review
Loss:
$2500
Pros:
  • Non
Cons:
  • Do not deliver change company name to commit scams

Preferred solution: Deliver product or service ordered

About

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Summary

QVC, Inc. is one of the largest multimedia retailers in the world. The company broadcasts live 24 hours a day, all the year round. It is a wholly owned subsidiary of Liberty Media Corporation. QVC was founded in 1986 by Joseph Segel. Last year, QVC got more than 181 million phone calls in the United States alone, and shipped 166 million units worldwide. At the present time, QVC reaches more than 166 million cable and satellite homes worldwide. Every week, QVC presents more than 1,150 products 288 of these products are brand new to the QVC customer. Brand leaders include Philosophy, Dell and Bare Escentuals.

QVC reviews and complaints

QVC is ranked 361 out of 4717 in E-commerce category

Area Served

USA

Payment Methods

VISAMasterCard

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