I ordered a dell laptop in July. When I received it the screen kept going blank &I had a very difficult time trying to retrieve it.
I called QVC & CSR gave a phone number to call. I tried the number several times at different times on different days. I finally called dell directly.After 1 1/2 hours on phone technician was unable to find problem. I had to return laptop to depot in Texas.
When it was returned problem was not resolved. Now after spending over an hour on phone I again have to return laptop to depot office in Texas. It was difficult understanding the CSR's. When I asked where they are located I found out they are in Manilla, not the US.
I have asked for a new laptop whch they refuse. I will NEVER again purchase a dell I'm returning to my trusty HP's .
Product or Service Mentioned: Dell Laptop.
Reason of review: Warranty issue.
Monetary Loss: $700.
Preferred solution: new laptop.
I didn't like: Phone number they gave me for warranty, Noanswer at phone number given to me for warrenty.