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I purchased a Dell Laptop from QVC in April of 2016. Have had several major problems with it and I have called QVC and Dell.

The only number anyone will give me is a number for technical support but I want a number to call about them replacing this sorry laptop. When you do call technical support, most of the time you can't even understand them. My windows 10 crashed first and I have had so many problems since they reinstalled my windows 10. I am a very dissatisfied customer.

When QVC sells a product, they should want to help you get the problem solved and Dell should have a number you can call other than technical support. This will be the last time I order anything from QVC.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Macon, Georgia

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Guest

Sounds just like the Dell Laptop I bought in April 2016. Worthless!

Machele Imf

QVC only sells the product. If you have problems with it, you need to call Dell support.

Guest
reply icon Replying to comment of Machele Imf

What do you think I've been doing? The Dell people are refusing to replace this lemon.

With no advocacy from QVC after calling customer service, I refuse to buy from QVC. And apparently from what I am reading, I believe I bought a computer that was worthless from the start.

I am not the only one having bought a worthless laptop at top dollar and Dell refusing to replace it. I was told if I had bought this computer at Best Buy they would have replaced it.

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