QVC Phone Numbers and Emails

Toll-Free Number:

  • (800) 367-9444
    Automated
Send Message

Customer Service:

  • (800) 328-0890
    En Español
  • (877) 490-1787
    QCard
  • (800) 345-1515
    QVC Purchasing
  • (800) 600-9900
    Studio Tours
  • (800) 544-3316
    TDD
  • (888) 345-5788

Business Customer Service:

  • (484) 701-1000

Investors/ Franchasing:

  • (866) 876-0461

Sales/ Reservations:

  • (800) 345-1212
    Automated Ordering

QVC Emails:

Accessibility
Customer Service
QCrew
Investors/ Franchising
Jobs/ Career
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 367-9444
Automated
Total calls: 3 461 Issues resolved: 307 Last call: Mar 2, 2024

What Is the QVC Customer Service Phone Number?

You can call QVC to get assistance and answers from a live person at the following number: 1-888-345-5788. This QVC telephone number deals with general questions and provides technical support to customers. For TDD/TTY, dial 711.

The QVC contact number you can use to place an order is 1-800-345-1212. A live agent will inform you about the product availability and offer special deals.

The company business offices are available at 1-484-701-1000. You can learn about partnership and sponsorship at this QVC contact.

The QVC phone number for vendor relations is 1-484-701-8282. You can call this number to share your suggestions, concerns, and comments, and the QVC customer service team will consider them.

How Do I Contact QVC Customer Care via Corporate Email Address?

You can email QVC customer care through their website. First, sign into your account and select the form according to your inquiry on their Customer Service page. Enter the required information and explain the problem you’ve experienced. Click Submit and await the response.

You can also write to the following QVC customer service email: comments@qvc.com for general inquiries and information. You may also use it as the QVC complaints email address.

For privacy issues, Nevada residents can email privacy.statement@qvc.com. You can also use their legal email for the same matters: DPOUK@qvc.com.

For social relations and press inquiries, address qvcsocialteam@qvc.com.

Does QVC Have 24/7 Customer Support?

The QVC customer service hours for the contact that deals with orders is 24/7. You can choose the product and place an order anytime you want.

The QVC customer service number hours are daily between 7 am and 1 am ET. Within these business hours, the live representatives are ready to help on the phone and via live chat.
If your issue is not urgent, you can email the company
or write to their corporate address: QVC, Inc., 1200 Wilson Drive at Studio Park, West Chester, Pennsylvania 19380, United States.

You can also reach their customer care team via Facebook Messenger, as they are active on social media.

PissedConsumer Club

Contact Information

QVC Website:

QVC Help Center:

Corporate Office Address:

QVC, Inc.
1200 Wilson Drive at Studio Park
West Chester, Pennsylvania 19380
United States

QVC Customer Service Reviews

2.2 / 5
Poor
Guest-5497100
Just a little irritated

I love a few of the hosts and look forward to seeing them when I get home from work in the evenings around 10 oclock. I have posted this through the holidays on one of the social media apps and called customer service about it.

Now maybe Im nitpicking but this is some thing that I enjoy when I come home from work, on my feet for seven hours, to have a nice cup of hot tea and turn on QVC. The only thing I ask, which I have asked as I said previously, is to please let Jane Tracy know that saying honey to David Soooo much! It is not only annoying but causes me to channel. It makes me sad.

And I have seen people complain so I know Im not the only one that feels that way. I do love her and I think shes precious but I cant take it. Please someone talk to her and have her gear it down a little bit. One night, during the holidays, I counted within two hours, she said honey 17 times.

Thank you very much for listening to me complain about something that seems very insignificant. But my relaxation time means a great deal to me.

Read full review
Susan Ann
TERRIBLE CUSTOMER SERVICE. STAY AWAY.

I used to do business with them (many years), turned on to them by my now 87 year old mother who has been doing business with them since their inception. She still phones her orders in and had a credit she wanted to use for a Christmas gift.

She is very detail oriented and made sure she was clear about it shipping to a different address. The CS rep even confirmed they already had it on file. Low and behold the cheesecake gets sent to my mother. She called them and they said they didn't have the item in stock any longer and when my mother said she didn't know what to do the CS rep had the gall to say "well you can always donate it" (!!!) REALLY??

That's how you treat an old woman and loyal customer for YOUR mistake?? She is on a fixed income and now can't get a gift for this family. How is this customer service? Basically won't fix it.They used to be great now the worst.

I stopped a number of years ago because of continuous order screw ups and no resolution.I've worked in customer service for 30+ years. I'm convincing her to cancel her account.

Read full review
Dempsey Ley
We site
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Your customer service is terrible. 1st of all you have to go to a website that asks your problem.

mVersus a live person. Even this type of correspondence is ridicules.

Read full review
Kathy S Ouh
Angry
stars-rating stars-rating stars-rating stars-rating stars-rating
2.6

I needed to cancel an item that was just ordered the day before it has not shipped, but I was told because they had started the process. There was no way to cancel it, but I could return it once I received it, which is ridiculous..

if it has not shipped, it can be canceled but they just wont do it. They did escalate it by sending a message to the shipping department but I was told thats not a guarantee were not talking a small expensive item. Were talking about a Christmas tree that on their show, they provided information that once I looked at the actual specifications online or a different so now if they ship it I have to wait for it to get here and then I have to wait for it to go back. Its just ridiculous.

If not shipped yet it can be canceled. They just dont want to , I will never buy anything from them again and I have been a customer for years are but their unwillingness to assist me made me see that they are really lacking in assisting their customers so I am done with them !

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How Good is QVC's Customer Service?

Saim Pex
Saim Pex
Feels Satisfied | Jan 26, 2024

The person that I spoke with was great she handled my concerns extremely well she was very understanding and helpful it would be nice if more companies hade people like her all I can say is I will be a customer for life because of her if I was her I don’t think I would have handled this situation as well as her thank her and you so much

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Danea Cap
Danea Cap
Feels Satisfied | Jan 21, 2024

QVC is an awesome company to order from.

Read full quote
Quran Fjm
Quran Fjm
Feels Satisfied | Jan 15, 2024

Did not mean to call a pissed consumer call!!!

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Kameshia Vrn
Kameshia Vrn
Feels Disappointed | Dec 26, 2023

Not Satisfied!

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Soraya Tsf
Soraya Tsf
Feels Satisfied | Dec 10, 2023

And again I was pleased with QVC not with this “pissed consumer” crap page

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Zayyan Asv
Zayyan Asv
Feels Disappointed | Dec 10, 2023

It been a rocky road

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Summary of QVC Customer Service Calls

4.6K TOTAL
CALLS
02:34 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call QVC?

Request for Information Question:

  • “How to set up employee discount”
  • “Questions about an order”
  • “Would like to know where is my package”

Shipping and Delivery Question:

  • “Received wrong merchandise”
  • “Never received my and it said it was delivered”
  • “Cant find item i ordered and it says it has been delivered”

Payments and Charges Question:

  • “Charges to my card”
  • “Mailing address for check payment”
  • “Give payment”

Return/ Replace Question:

  • “Need return label for Sonic Waterpic. It is not a good value for me.”
  • “Returns update”
  • “Return problem”

Product/ Service Question:

  • “I want to order and I can't get through on the phone. can you help me please”
  • “Would like to buy a product”
  • “Need a brand name of a shoes that wear given to me o can't find them I want to order a pair”

Account Question:

  • “My account locked can't make a payment”
  • “Account payment”
  • “A closed accounts”

Cards Question:

  • “Need to add credit card to my app on my phone”
  • “Gift card issue”
  • “New card”

Activation/ Cancellation Question:

  • “Why was my order canceled?”
  • “Cancel an order”
  • “I want to cancel an order”

Refund Question:

  • “My refund”
  • “Want my money back on Nutrisystem”
  • “Refund status”

Staff Question:

  • “Calling customer service”
  • “Need to speak to a customer service representative.please”
  • “I need to speak to customer service”

Employment Question:

  • “I received a 1099-misc and I haven't worked at QVC in over 2 years”
  • “Job interview”
  • “Employment”

Website/ Application Question:

  • “Can not make a purchase via website”
  • “I was scammed because no one is putting out warnings on Facebook or anywhere about sites like QVC and many others are being used to scam people since these scammer sites look legitimate and there is nothing customer can do!!!”
  • “Not take my order online”

Other Question:

  • “Place an Order”
  • “Ordering”
  • “Order was declined”

About

Related Companies

Qurate Retail, Zulily, Home Shopping Network, Frontgate, Grandin Road

Summary

QVC, Inc. is one of the largest multimedia retailers in the world. The company broadcasts live 24 hours a day, all the year round. It is a wholly owned subsidiary of Liberty Media Corporation. QVC was founded in 1986 by Joseph Segel. Last year, QVC got more than 181 million phone calls in the United States alone, and shipped 166 million units worldwide. At the present time, QVC reaches more than 166 million cable and satellite homes worldwide. Every week, QVC presents more than 1,150 products 288 of these products are brand new to the QVC customer. Brand leaders include Philosophy, Dell and Bare Escentuals.

QVC reviews and complaints

QVC is ranked 347 out of 3705 in E-commerce category

Area Served

USA

Payment Methods

VISAMasterCard

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