Contact QVC Customer Service
How to Reach a Person at QVC
Verified Contact Information
Toll-Free Number:
-
1-800-367-9444Automated
Customer Service:
-
1-800-328-0890En Español
-
1-877-490-1787QCard
-
1-800-345-1515QVC Purchasing
Accessibility:
accessibility@qvc.com
Customer Service:
qcrew@qvc.com
QCrew
Investors/ Franchising:
investor@qurateretail.com
Jobs/ Career:
Legal:
Media:
QVC Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular QVC Phone Number
1 (800) 367-9444
Average Hold Time
00:02:49
Average Calls duration
4 minutes
Most Popular QVC Email Address
qcrew@qvc.com
QVC Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (27% reported full resolution)
QVC Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular QVC Phone Number | 1 (800) 367-9444 |
| Average Hold Time | 00:02:49 |
| Average Calls duration | 4 minutes |
| Most Popular QVC Email Address | qcrew@qvc.com |
| QVC Live Agent Availability | 22% of callers successfully reach a real person |
| Issue Resolution Rate | Low (27% reported full resolution) |
| QVC Customer Service Rating | 4.4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 88% phone, 12% email |
| Common Reasons for Contact | Request for information, return/ replace, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to QVC | First and last name, phone number or address or zip code |
Contact Information
QVC Website:
QVC Help Center:
Corporate Office Address:
QVC, Inc.
1200 Wilson Drive at Studio Park
West Chester,
Pennsylvania
19380
United States
Summary of QVC Customer Service Calls
5.6K
TOTAL
CALLS
CALLS
04:00
AVG CALL
DURATION
DURATION
27%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call QVC?
Request for Information Question:
- “Place order”
- “Existing Order status of 01 water”
- “Edit information”
Shipping and Delivery Question:
- “Wrong address on my recent order”
- “My order was delivered to the wrong address.”
- “Order not received”
Return/ Replace Question:
- “Return question for shipping fee”
- “Return”
- “Need to return item, no return slip came with my skirt order”
Payments and Charges Question:
- “Payment can't open any emails”
- “Overpayment for purchase”
- “Check final payment”
Product/ Service Question:
- “Need order number for a HP 17 in touch screen compet showing a price of sale $399.98 would like to talk on phone to a representative”
- “Faulty solar lights”
- “I purchased a vacuum and was wondering if it was still under warranty”
Account Question:
- “Verify return amount as two items were returned”
- “Pay on account”
- “Balance”
Cards Question:
- “New bank card”
- “Updating Discover card info”
- “Gift card”
Activation/ Cancellation Question:
- “My order was cancelled and I don't know why”
- “Cancel Auto Ship Skinjection”
- “Cancel order”
Refund Question:
- “Refund”
- “Refund for my slippers”
- “The refund hadn’t arrived.”
Staff Question:
- “Customer service”
- “Talk to customer service”
- “Calling customer service”
Employment Question:
- “I received a 1099-misc and I haven't worked at QVC in over 2 years”
- “Job interview”
- “Employment”
Website/ Application Question:
- “Can not make a purchase via website”
- “I was scammed because no one is putting out warnings on Facebook or anywhere about sites like QVC and many others are being used to scam people since these scammer sites look legitimate and there is nothing customer can do!!!”
- “Not take my order online”
Other Question:
- “Info on mobility scooter”
- “Packsge”
- “Dead plant”
Compare QVC Customer Service To
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QVC