QVC
Reviews and Complaints
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Verified Reviewer |
Vancouver, Washington
Contend some of QVC's on-air sales pitches are misleading
- QVC offered an immersion blender with about $145 off and a $50 instant discount if a Q Card was used; delays and late disclosure hindered it.
don't bother-- across the board they'd proved either dismissive of compliant lodged or in other instances, e.g., letter and linked text mailed to CEO- no response, as candidly expected
On the weekend of Nov 29-30-****, QVC had multiple presentations for an immersion blender, reduced price about $145., However, an "instant" price reduction of another $50 was offered if one APPLIED for a 'Q Card. I did so, though the issuing bank was closed until the next Monday.
Next, I was told it would take "7-10 days" for the application to be processed. By then, the product offer would have ended several days earlier. Too, the BELATED disclosure the "instant" price reduction applied only if the Q card was used, which of course was not possible since that acquisition was in the future.
So I ensued to have several email exchanges with QVC's "customer care." In one, of 12-3-25, I stated I'd then apply to the waiting list for the color wanted, and pay immediately for the item with my own credit card. That was rejected.
But I was also told later I could use the $ 50 to buy some other product, but not the immersion blender.
Subsequently, I mailed a 12-6-25 compliant letter, coupled with copies of all of the aforesaid email exchanges, to the CEO. No reply has eventuated.
From a consumer's viewpoint,QVC was less than forthright regarding its on-air presentations of the totality of conditions necessary to receive an "instant" $ 50 price discount.
User's recommendation: would be buyer beware
Oak Creek, Wisconsin
Refund for returned items
Returned items for my sister's account as she has passed away and her debit account has been closed. I was told someone would call me regarding the refund but haven't heard from anyone
Oak Creek, Wisconsin
Trying to get a refund for returned items on my sister's account who has recently passed away. Was told someone would get back to me but haven't heard back
Trying to get refund on returned items on my sister's account who has passed away. Have not heard anything back
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Verified ReviewerQVC and LUGlife
- -Bought Lug Carousel XL from QVC on 4/19/24; registered for Luglife 2yr warranty.
- -Bag tore; Lug replaces only in stock items or offers a gift card.
I purchased a Lug Carousel XL crossbody bag from QVC on 4/19/24 and registered with Luglife for the 2 year warranty. Last week the inside of my bag tore and I called Lug to obtain a replacement bag.
Had to go through hoops to get the warranty and told that Lug does not have to replace my exact bag, only what hey have in stock or a gift card. I listened to QVC hosts when talking about LUG and they only mentioned a replacement if anything went wrong, not replace the product with what they want.After numerous emails, I asked for a refund and LUG told me to call QVC since I bought the bag from them. So I called and talked to a Chris in customer service who told me she couldn't find my last order and I should take what I can get (from LUG) I thanked her for being NO help whatsoever and I informed LUG I would take the gift card. They sent me an email that they were happy that they could make me happy -WHAT- and no instructions whatsoever about how to retrieve the card.
Ryan at customer service at LUG was as helpful as QVC customer support. There are so many other places to shop who actually seem to care about their customers, that QVC and LUGlife can get by without me.I am totally exhausted from this go around which has transpired over several days with our satisfactory resolution.
User's recommendation: QVC and LUGlife customer service unresponsive to customers needs
November 30, 2025 Still trying to get my credit from Luglife. They gave me a credit number to use on their website but it doesn't work. Sent many emails to them about the problem (Reginald) and emails never answered
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Verified ReviewerUpdate account information
Great!, no problems. I have been a customer since the 1990s. Great products, easy ordering, great customer service.
Updated card information. No problems.
Great customer service 
I have been a QVC member a long time. Love it 
- Easy ordering
Preferred solution: Problem resolved
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Verified Reviewer |
Indianapolis, Indiana
Everything is fine. Issue resolved.
Item didn't work for me. I returned it without a problem. I wasn't happy about having to pay shipping, but I understand that is their policy.
User's recommendation: QVC is good at allowing returned items.
Columbus, Ohio
Vulgar language on air
Watching at 3AM with host and *** and the host dropped the F bomb. I am disgusted.
She needs to be gone! Cant believe QVC would put up with this!!
User's recommendation: Complain about this behavior
Dover, New Jersey
Tracking number showed previous address product never arrived at my current addressreceived it
Product never arrived because tracking number automatically reverted back to previous address although new address is in your system .
IT needs to correct this function
User's recommendation: Beware of address
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Verified Reviewer |
Seaford, Delaware
QVC is a ripoff!!
- Return fees are $6.95 plus $3.50 extra.
- Refunds take 6-8 weeks.
- Itemized refunds aren't available, and you must check each item.
I have purchased and returned many items. I learned today that not only do they charge $6.95 to return an item, they then charge you $3.50 on top of that.
Over $10 to return items! Also, it is taking over 6-8 weeks to get your pittance back. I asked for an itemization of returns that have yet to be processed for a refund and they can't do that!
One must go in 1 item at a time to check it.
I am so done with QVC!!!
- See above
Preferred solution: Nothing. I’m done!
Philadelphia, Pennsylvania
Custom service representative was Amazing
- Box opened; damaged tree; options: credit or discount.
- I took the discount on my candy cane tree.
- 5 stars to the customer service representative.
Called because I'm not sure if my Christmas tree was damaged at the wearhouse or the post office but the box was opened with the tree branches taped on the outside of the box and smashed back into the box so q.v.c took care of the issue gave me 3 choices on return for credit / return for a new tree or a discount off... With ornaments and lights on it I'm sure it will look fine so I took the discount off my candy cane tree this year so it's really going to be a Charlie's Browns Christmas
5 stars to the customer service representative!
Thank you!!!
- Payments products and fast shipping
- So far none
Preferred solution: Price reduction
User's recommendation: A+++
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Verified Reviewer |This person supports our platform.
SupporterChange address
- Long wait with two unanswered calls.
- First call waited 40 minutes before hanging up.
- Second call waited 30 minutes before giving up.
I have been waiting on the line for way too long and this is my second unanswered call. My first call was 40 minutes before I finally hung up. My second call o held on the line for 30 minutes before I finally gave up and hung up.
Preferred solution: I want my order to be shipped to the correct address.
User's recommendation: Get more customer service representatives
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Verified ReviewerI just wanted to buy a pair of shoes. I had not bought anything for 5 ot 6 years and this customer service lady had no idea what she was doing and I told her "Enough! I guess I don't need shoes!:
- I hadn't bought from QVC in 5-6 years.
- The agent asked for an address from 8 years ago.
- After 10 minutes we started over and opened a new account.
I had not bought anything for 5 ot 6 years from QVC and this customer service lady had no idea what she was doing and and wanted to know an address from 8 years ago when I stayed with my mom while she was dying. I told her I couldn't remember but I gave her my last two addresses.
(One of them I lived at for 35 years!) After 10 minutes she finally decided we needed to start over and open a new account!
I told her "Enough! I guess I don't need shoes!":
Charlotte, North Carolina
Condition of shipping box
Received my order of temptations seashell baking dishes. Based on the condition of the shipping box and the inside foam inserts I was very concerned about the condition of my purchase.
Thankfully the baking pans were unharmed, however given the condition of the box it looks like it could have been used for soccer practice. Note the large cut in the box, and the crinkling of the cardboard itself.
Lost item
the customer service person said they couldn't hear me and hung up. The representative name was Cindy.
- Never received my item
Preferred solution: Deliver product or service ordered
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Verified ReviewerBio cleaner
I ordered bio cleaner, last year and it does not work like they show you on tv. A demonstrator put some on the bottom of a dirty bottom pot like I have and the bottom was with brown burned on like every pot gets after using for a while.
When the demonstrator put bio cleaner on the bottom of the pot and wiped it clean, it was sparkling like new, well, it didn't do one thing to mine, it was the same, how can a company lie to customers like that?
I have stopped buying from them, so many times I had to send things back and now they charge you for sending things back to them when they should be paying for returns when their product they are pushing does not do what they show you on tv. BEWARE.
- Some work i guess
- Many dont do what they are advertised to do
Preferred solution: nothing, just want future customers to beware
User's recommendation: BEWARE CHECK REVIEWS BEFORE BUYING OR YOU WILL PAYING FOR THE RETURN ALSO.
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Two things. One, you have to be approved.
Not just apply to receive the $50. A denial results in no savings as the $50 shows as a credit on your Q Card. Two, only good to excellent credit histories get approved in minutes.
If not, the application is analyzed by hand the next business day. No business will “hold” product until a questionable credit application is verified.