
QVC
QVC Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
QVC has 2.5 star rating based on 652 customer reviews. Consumers are mostly dissatisfied.
49% of users would likely recommend QVC to a friend or colleague.
- Rating Distribution
Pros: Merchandise, Easy pay, Some items are fine.
Cons: Customer service, Lack of knowledge from every person that works there, Return policy.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
QVC has 2.5 star rating based on 652 customer reviews. Consumers are mostly dissatisfied.
49% of users would likely recommend QVC to a friend or colleague.
- Rating Distribution
Pros: Merchandise, Easy pay, Some items are fine.
Cons: Customer service, Lack of knowledge from every person that works there, Return policy.64% of users think that QVC should improve its Customer Service.
57% of users say that they won't use QVC in the future for similar services or products.Recent recommendations regarding this business are as follows: "It is a nice company to do business with", "Great deals and fast shipping. Returns are no problem. High quality at bargain prices.", "Shop here , bargains galore and you didn't need to drive anywhere.", "This product has been great in the past. QVC decided not to respond my questions about the quality of this shipment. Very poor customer servicd", "Don’t buy my first and last".
Most users ask QVC for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Privacy and Data Security. Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJust because you ssked
User's recommendation: It is a nice company to do business with
Shawn Killinger
PLEASE QVC..make her go away....."Shawnie Sue" is egomaniacal and makes me ill.
I'm sure she is a nice person, but this persona MUST go. She races around the set, trying on clothes to see how SHE looks, does this pretend religious faith schtick, and if I hear her rave about "moto jackets one more time I shall scream! Her hard sell tactics are off putting. I have a life long disdain for women who are phony and cutesy-pootsy.
This woman wins the prize!
I'm sure she is trying to be the new Lisa Robertson (who by the way became unbearable too!), but she is just annoying and I always turn her off!
Preferred solution: New hosts
Shawn Killinger and Susan Graver
What and when are you going to do something about rude and obnoxious Susan Graver and Shawn Killinger? I finally had it up to here with Shawn spending the whole time Laurie Felt was presenting her clothes buying for herself every item that was brought out, talking to whomever was upstairs while the models stand anround and finally Laura said Well, I guess it's the Shawn show! She insults Isaac Mizrahi and at times calls him annoying. She told Dennis Basso he needed to go and he turned around and said "I'll slap you!"
She's also walked away from Josie Maran leaving Josie without notice throwing her hands in the air!
Then there's the worst of all....Susan Graver. OMG she never stops talking even talking over the host or interrupting until the host just steps away which Susan doesn't even notice since Susan takes over. Her clothes are hideous. But that's probably a good thing since this means I don't have to watch her.
Someone told me Susan deletes her bad reviews but I found plenty about Shawn.
- Price of item
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bad steaks
Taste bad a lot of grizzle and fat and don't t weigh 9.5oz only 7.5. I finally got this mess straighten out.
But I also noticed I had ordered a Dyson vac and received a heater. I sent the heater back to Florence S.C. and they didn't refund or sent out another vac. I had to go in Hospital when this happened and forgot all about it.
If I hadn't remember this I would of been out of all that money. They where still charging me for that vac. This shows how these Big companies take care of you. Very sad.
And has Kansas City shame on you wouldn't even help. Another money hungry business!
And did I get anything out of these companies NO. Not even a I'am sorry!
User's recommendation: Don't order at these big tv shopping networks they don't have any check and balance. Just take your money.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Product not delivered
User's recommendation: Don’t buy my first and last
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey stole seventy dollars from my credit card
I only have a receipt from my credit card bill and the empty hand with no product that canceled my order and will not refund my money. I do not want to show my credit card to nobody but I had that receipt, I'm only gonna show part of it, because after what happened to me.
I'm gonna be safe but they really ripped me off. 470 dollars, and that's no lie.
- Good at ripping people off
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Dishonest host viewing merchandise
Bought the 9.5 oz ribeyes from QVC which they got from Kansas City Steaks. Open box saw flat pieces of meat.
No way weigh 9.5 oz. So I weigh and it weighed 6.3 oz rip off. Called QVC customer service had to wait 1 hours. It showed 1 hr waiting and the person was rude calling me a liar.
Said I didn't weigh it. Told her a lot of grizzle she said I can't tell fat from grizzle. BS I taste grizzle wouldn't refund hung up me. Called Kansas City they where just the same told her I was going to file report with BBB.
SHALANNA THE REP IS VERY RUDE! Shows how the business is run. Stay away from QVC and Kansas City Steaks.
Dogs wouldn't even eat them. Tells you something there smells bad.
User's recommendation: DO NOT BUY FROM QVC BAIT AND SWITCH
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bad steaks
Company fixed the issue and I have been provided with apology. Finally got a refund on the Kansas City Steaks. Will never order anything with Kansas City name on it due to their customer service.
- This all could of be avoided with good customer service
Preferred solution: I'am through with big tv ordering shows. No check and balances. Just get that money.
User's recommendation: Don't order from these big tv shops
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeats
- Bad customer service
- Unorganized
Preferred solution: Full refund
User's recommendation: if you want to actually get good quality items, just go to Amazon because this company is not it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived wrong merchandise AGAIN!
- Selection
- Long wait time and wrong orders
Preferred solution: Full refund
E-commerce Talks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe advertised the Doug and Melissa kitchen for my Grandson.
- Payment plans
- False advertising
Preferred solution: Full refund
User's recommendation: Make sure they are not falsely advertising things that have been discontinued ,yet they still advertising
Hidden Cost of Returning Products
QVC sends "Smart Labels" for the return of products, if necessary. On this "Smart Label" it is advertised that $8.95 will be deducted from the Refund.
You can opt to not use this "Smart Label" and send your own label and pay whatever the USPS charges for the package. The bait and switch commences when your goods are received by QVC and the Refund is processed. You are charged $5.50 as a Shipping and Handling Fee for EACH item that is in your Package; that is in addition to the $8.95 on the "Smart Label." If you use the Easy Pay Option, part of the 4 or 5 Easy Payments that you make is the Shipping and Handling so, conceivably, you could have already paid the S&H in full prior to returning the items. When you contact Customer Service regarding this billing problem, you are advised that the $8.95 has nothing to do with the Shipping and Handling and that, except for the return of damaged goods, all orders are charged the $5.50 per item.
Consumers should be educated about all of the costs affiliated with the Return of a Product. If not, it will cost you.
- All day television exposure sale prices are good
- Easy pay plan and seeking a refund when not paid in full
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Check on cupon
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I noticed Primetimer took down the thread dedicated to Shawn K. That was always fun to read.
Lisa R was a much better host than Shawn has ever been.Much more professional,
Agree!
When Shawn Killinger comes on, I change the channel. Really stuck on herself.
Absolutely, I always do the same!
I feel there are too many sales reps selling one product which is annoying to the consumer as well as the loud laughter, sales pitch antics, talking to fast with the description of the product and stating the item number way out of control which represents not very welcoming to the viewer; cut back the talking fast, the hard sell, the loudness and have one sales rep for each product...............too much laughing as well out of control......................
Why is this website just an attack in A host of QVC? We have seen this opening post for years. Do you ever assist or advise people on their other issues?
Guess you don't know this site too well, there are different subjects here and if you do not like it, why are you coming back to it?
Exactly! Wants to read it and then *** about it?
Go elsewhere if you don't like a host talked about.Look around, other subjects are being discussed.