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i ordered a prelit 6 1/2 foot tree and was very happy the first year I had it. The next year I put up the tree easily,but 1/2 the lights were out.

I called and was given the number for service,but It took 3 month for anyone to get back to me. I was told I was responsible for shipping cost and were to send it. It cost me 65 dollars to ship it back because the us mail won't ship such a big package it had to go ups.

After 4 months it was returned to me and I hope this will not happen again. I'm very disappointed in Bethelhem Ligths.

Location: Pittsburgh, Pennsylvania

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Guest

They fixed it for you so what else did you expect or want?

Guest
reply icon Replying to comment of Guest-892067

Because at the prices that Bethlehem Lights charges for its tree it should last for more than one Christmas season of what 4 weeks before having to be repaired. Also the added $65 to ship it back to the manufacturer for an item that should have lasted longer!....

Guest

Before you complain about it you really should check things out to make sure the lights work. Myself, before I spent that much to ship it back for repair, I would have bought a couple strings of lights for the part that didn't have working lights. The strings of lights probably wouldn't have cost more than $15.00.

Guest
reply icon Replying to comment of Guest-892047

The consumer said she used it the first year and it worked fine, is the consumer supposed to be psychic to know if the lights will work the second year???????????? This is an EXPENSIVE pre-lighted tree that should have worked properly why should she have had to add extra lights on top of the burned out ones. When you pay that kind of money for a tree you expect it to last longer and thats the point of the complaint!

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